Absolutely, please do keep in mind that the travel fees could be on the higher side owing to the rising cost of gas and the possible requirement for an additional truck and labor.

Yes, We are proud to be authorized park vendors for the majority of parks in Tampa, Temple Terrace, St. Petersburg, Lutz, and several other cities. If you are unable to find us listed as a vendor at a park near you, kindly give us a call so that we can provide the necessary information to the park of your choice.

 

It is important to note that while we offer inflatable rentals, generators are not included. Additionally, many parks do not provide electricity, so we recommend either leasing a generator from us or bringing your own to ensure uninterrupted fun and enjoyment.

The timing of our setup depends on the number of rentals scheduled for that day. Typically, we aim to arrive 1-3 hours before the rental time begins. However, if we anticipate a busy schedule with many rentals, we may need to set up as early as 4 hours before the start time. In such cases, we will send an email the Friday before, providing a time chart of our estimated arrival and requesting confirmation that someone will be available at the party location.

We apologize for any inconvenience, but we are unable to accept reservations made over the phone. In addition, our office no longer welcomes walk-in visitors for the time being. We kindly request that all reservations and payments be completed via our online platform, which is designed for your convenience and ease of use. We appreciate your understanding and cooperation in this matter as we strive to provide the best possible service to our valued customers.

Certainly. The inflatable unit remains inflated constantly thanks to the blower. However, it deflates once it's disconnected. That's why it's necessary to have an outlet within a 50-foot radius of the unit or a generator. Longer cords can cause your circuit breaker to trip, thus we bring our own heavy-duty cords as a precaution.

We're sorry, but all equipment rentals need to be arranged at least 24 hours in advance of the desired start time. This allows us to ensure that the equipment is available and in good working order for your intended use.

Given the unpredictability of Florida weather, we prioritize safety above all else. To that end, we continuously monitor the weather and reserve the right to cancel reservations during periods of extreme weather, such as heavy rain or high winds. If we anticipate unfavorable conditions on the day of your rental, we will offer you the option to proceed or cancel. Should we ultimately cancel, we suggest rescheduling, but if that's not feasible, we can issue you a rain check that remains valid for up to a year.

Please note that if you decide to cancel the event without rescheduling or accepting a raincheck, there will be no refunds. Furthermore, if you choose to have the equipment delivered on a rainy day and use it, there will also be no refunds or raincheck credits issued, even if you are only able to use the inflatable for a short period of time.
 

Kindly note that in the event the inflatable becomes wet, it is imperative that all individuals evacuate the inflatable immediately. It is crucial to avoid using the inflatable during adverse weather conditions, such as lightning, strong winds, or heavy rain. Even when securely anchored, the inflatable can still tip over in strong winds, causing severe harm to anyone within. It is essential to wait until the inclement weather has passed before resuming use. Always follow the manufacturer's instructions, which are typically displayed on the equipment itself. Remember that inflatables can become extremely slippery and pose a hazard when wet. To dry the unit, simply use towels once the rain has stopped, and wait for the inflatable to dry completely before using it again.

As per the rental agreement, if you decide to cancel your order, none of your payments will be reimbursed. If you cancel before your rental is delivered, you will receive a rain check that is good for 1 year. However, once the equipment has been delivered and set up, there will be no rain check or reimbursements, as stated in the rental agreement.